Why your business need a chatbot!
More and more businesses are adopting digital transformation to modernize customer communication and improve internal processes. Artificial Intelligence (AI) is playing a crucial role in 2021 as it is being adopted across small businesses to enterprises. 89% of enterprises have planned to adopt or have already adopted a digital-first business strategy. With the increasing popularity of messaging and social media platforms, chatbots are now the center of business messaging. By 2021, over 80% of businesses are expected to have some sort of chatbots implemented.
Cut down costs
Companies’ need for growing the customer service department can be managed by rolling out increasingly capable bots handling more and more complex queries. The implementation of chatbots will create a certain amount of investment costs. However, this cost can be lower compared to consumer service salary, infrastructure, and education
Bots can be a frictionless platform for presenting users with recommendations which can smartly introduce customers to new products and services from your company. Bots can also boost sales because of their 24/7 availability and fast responses. Customers hate to wait and long wait times result in lost sales.
Improved customer engagement
chatbots can establish personalized interactions with customers, providing credible shopping advice based on their purchase history and preferences. And real-time customer communication of chatbots helps the customers find what they are looking for and also evaluates different suggestions
Marketing Data Collection
Chatbots collect customer information to create customer profiles. They can also learn what customers ask for, their product preferences and more with that knowledge you can make improvements on your services/products and even optimize your website by adjusting low converting pages. Chatbots can track purchasing patterns and consumer behaviors by monitoring user data.
Chatbots work 24/7
Most businesses would like to service their customers constantly, but that’s often not possible due to lack of personnel or resources. Chatbot can cater to your customers anytime. with the help of chatbots, organizations can handle more tasks at the same time so that no customer has to wait. This will allow companies to scale up their operations to new markets globally.
Understand your customers
Your customers rarely talk to your business. Chatbots provide your business with detailed, actionable records of your customers’ greatest pain points, helping your company improve its products and services. The chance of selling is proportional to the data provided by the consumer and chatbots can improve the rate of customer data. Chatbots are optimal tools for organizations to learn customer expectations.
Chatbots & AI Assistants Services
Automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents. We will build and take care of training of your chatbot allowing you to focus on your business.
Understand the business requirement, nature of queries, volumes and channels for deployment and advise our clients on chatbot creation and best use of it.
Building a Chatbot
We work with your team to figure out the best way to engage your visitors and point them to the action you want taken such as lead generation, ecommerce sales or marketing research.
Monthly Reports and Insights
We find insights to help your business grow. Our monthly report includes revenue tracking, user engagement data, performance analysis, business insights, and much more.
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